FAQ
What's the difference between the #8900 Gunsmithing Set & the #5589 Ultimate Gunsmithing set?
What is the Torque Range of your bits?
What is this brown paper in my Chapman set?
The brown sheet of paper that you'll find in our larger sets (#1000, #5575, etc), along with our bit cards, is known as VCI paper. VCI stands for Vapor Corrosion Inhibitor. This paper has molecules that work hard to protect metals from corrosion by creating a super thin, invisible layer on the surface of the metal. This layer acts like a shield, stopping the corrosion process that can be caused by oxygen, water, and other contaminants.
What does your Warranty cover?
Chapman prides itself on the quality of our products. Our tools are guaranteed to be as represented and free of defects caused by defective materials or faulty workmanship.
In order to keep open stock part prices reasonable, we cannot offer replacement of tools in use for many years (sometimes 30+) that wear out/break. Our warranty guards against defective materials and faulty workmanship. Tool replacement requires that faulty parts be mailed back to us with proof of purchase within three years. Free international replacement(s) are not always available.Our warranty does not cover products that are improperly used, abused or altered.
To see if your bits, tools, or kits qualify for our Warranty; please fill out the Chapman Warranty Eligibility Form.
Will my order be subject to sales tax?
The following locations are subject to sales tax: Connecticut. If your order is not being sent within the borders of the state of Connecticut, sales tax will not be applied.
Can I use Chapman bits in other tools?
Sometimes. Chapman tools are all ¼” drive, however, our screwdriver handle, ratchet and extension are non-magnetic and designed to be used with our bits with ear stops.
What are the smallest bit sizes you make?
*Ball Allen: ⅛” / 3.0mm
What is the difference between Torx and Star Bits??
Chapman star bits fit Torx screws just as well as Torx bits, but are an overall improved design!
Do you make custom bits or tools?
Unfortunately we do not take orders for small quantities (5k min qty) tools with custom specifications. This is because our machinery and equipment are designed and programmed specifically to produce the tools that we make and it requires a large amount of resources and time to manufacture a new tool.
That being said, we do take orders for custom tool sets made up of the tools we already produce, as well as custom labeling. For more information please see our custom sets page and/or contact joel@chapmanmfg.com
Do you offer any discounts?
We do offer occasional promo codes to be used on our website, usually around holidays throughout the year. The best way to receive information about our promo codes is to sign up for our newsletter, please sign up on the bottom of any page of our website.
For our resale customers, we offer discount levels depending on order quantity. If you are a current or potential Chapman product distributor, please contact Nicole at sales@chapmanmfg.com for more information.
Do you have a storefront?
We do not have a retail store and unfortunately are not permitting visitors due to COVID.
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